Refund policy

Refund Policy

At Ome, we take pride in the quality of our products. If something isn't right, we'll make it right.

Eligible Refunds

Refunds or replacements are available if your item:

  • Arrives damaged
  • Arrives defective
  • Is significantly different from the product shown or described on our website
  • Is the wrong item

To request a refund or replacement, please contact us within 7 days of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging

If approved, we'll send a replacement or issue a full refund.

Non-Refundable Situations

We do not offer refunds or returns for:

  • Change of mind
  • Ordering the wrong item
  • No longer wanting the product
  • Minor variations in color caused by screen or monitor settings
  • Normal wear and tear after use

Lost Packages

If your package is confirmed lost by the shipping carrier, please contact us and we'll arrange a replacement or refund.